Shipping Policy

We’re excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $69+.

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 

NOTE: 

If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

Your package arrival time will include 1-5 business days of order processing time plus the shipping time listed below

Exceptions

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.

Customs Duties 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Commense cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Shipping Options

FREE Standard Shipping for purchases over $69

Below are shipping times and fees by selected country and region:

United States

Standard: 10 - 14 business days with flat rate charge of $6.99

Express: 4 - 8 business days with flat rate charge of $14.99

Free Standard Shipping on orders of $69+

Canada

Standard: 10 - 18 business days with flat rate charge of $11.99

Express: 5 - 8 business days with flat rate charge of $19.99

Free Standard Shipping on orders of $69+

United Kingdom

Standard: 8 - 10 business days with flat rate charge of $5.99

Express: 4 - 8 business days with flat rate charge of $14.99

Free Standard Shipping on orders of $69+

France, Germany, Italy, Spain

Standard: 6 - 10 business days with flat rate charge of $6.99

Express: 5 - 8 business days with flat rate charge of $14.99

Free Standard Shipping on orders of $69+

Austria, Netherlands

Standard: 6 - 10 business days with flat rate charge of $8.99

Express: 6 - 8 business days with flat rate charge of $14.99

Free Standard Shipping on orders of $69+

Australia

Standard: 10 - 14 business days with flat rate charge of $11.99

Free Standard Shipping on orders of $69+

Japan, South Korea

Standard: 6 - 10 business days with flat rate charge of $9.99

Free Standard Shipping on orders of $69+

Ireland

Standard: 10 - 15 business days with flat rate charge of $7.99

Free Standard Shipping on orders of $69+

Poland

Standard: 8 - 12 business days with flat rate charge of $7.99

Express: 6 - 8 business days with flat rate charge of $14.99

Free Standard Shipping on orders of $69+

Sweden, Czechia

Standard: 8 - 12 business days with flat rate charge of $8.99

Free Standard Shipping on orders of $69+

Portugal, Belgium, Bulgaria, Finland

Standard: 6 - 12 business days with flat rate charge of $9.99

Free Standard Shipping on orders of $69+

Greece, Philippines

Standard: 10 - 15 business days with flat rate charge of $8.99

Free Standard Shipping on orders of $69+

New Zealand

Express: 6 - 8 business days with flat rate charge of $24.99

Singapore, Malaysia

Standard: 3 - 8 business days with flat rate charge of $6.99

Free Standard Shipping on orders of $69+

Mexico

Standard: 10 - 14 business days with flat rate charge of $11.99

Free Standard Shipping on orders of $69+

Vietnam, Thailand

Standard: 6 - 15 business days with flat rate charge of $6.99

Free Standard Shipping on orders of $69+

Hong Kong SAR

Express: 1 - 3 business days with flat rate charge of $6.99

Alaska, Hawaii, Puerto Rico

Express: 5 - 15 business days with flat rate charge of $36.99

As some carrier services are affected by Covid-19, there will be some delay on the delivery. We appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.