Return Policy

When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

How to return an item?

- Step 1: Please contact us at service@thecommense.com indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the tag (including the QC sticker).
- Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.
- Step 3: Once your returned items are back at our warehouse, they will be inspected, processed and our convenient customer service team will then get you a speedy refund! 

Return Conditions

- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right for you.
- Item must be in the same condition that you received it, unworn or unused, with tags.
- Items sent back to us without first requesting a return will not be accepted.
- The original shipping fee (if any) is non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you may make a separate purchase for the item in the size you'd like. 

Refunds

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7 days for your bank or credit card company to process and post the refund to your account.